Ghanaian artist, Lord Kenya, has censured Facebook Inc. over their Support Team's refusal to assist him with recuperating his hacked fan page which was made in 2010 and as of now has more than 180,000 endorsers on the web-based media site.
Ruler Kenya, who is presently an evangelist and as of now on a mission trip in the United States of America (USA), said he understood his fan page, "Master Kenya TV" had been hacked in March 2021 and consequently made a few endeavors to arrive at Facebook, all without any result, until his PR group reached out to an individual from the Facebook Support Team in West Africa named, Ebuka Ogbodo through African advanced rights promotion association, Paradigm Initiative (PI), coordinators of Digital Rights and Inclusion Forum (DRIF).
As indicated by the 2002 Ghana Music Awards Artist of The Year, he has given all data that Mr. Ogbodo mentioned, including his unique login email, a selfie photo with an ID card and another email address which as per Facebook will be utilized to get the undermined account.
"Subsequent to speaking with Facebook for longer than a month, they have still not had the option to get my page back to me despite the fact that my photos are still there along with my contact subtleties, " he said in disappointment.
He communicated worry that the programmers are as yet utilizing his foundation to post and share sketchy untamed life recordings which he thinks nothing about.
"I have effectively educated Mr. Ogbodo that I am a Christian evangelist and I have nothing to do with the substance which the programmers are posting, yet strangely, all endeavors have failed to attract anyone's attention as the programmers keep on posting their substance while the maker and proprietor of the page actually has no entrance."
"I have likewise kept in touch with Facebook to educate them about promoting content which are being separated between the natural life recordings on my page. I have made it clear to them that I have nothing to do with those advertisements and I need the organization to explore and furnish me with a report on it, remembering subtleties for the income produced."
Lamentably, all endeavors to recover admittance to his fan page have been vain and Mr. Kenya is forewarning Facebook not to underestimate their African market.
"Facebook is a main worldwide tech firm, so preferably, this shouldn't have required 24 hours to determine, considering the way that I have given all data they mentioned immediately and offered to connect with them in a video discussion or even a visit to their office to determine the issue."
He said while in Ghana, he made a solicitation to Facebook to allow him to address their Ghanaian rep by the name 'Gerald' who was a board part at the DRIF2021 online course, since he figured Gerald could be of more assistance than Mr. Ogbodo, who probably won't be Ghanaian and presumably inexperienced with the unique situation, henceforth his obvious absence of responsibility.
Another abnormal improvement was the point at which a similar Ebuka Ogbodo mentioned for another email address from Lord Kenya to get his record and page, which Kenya gave, yet he (Ogbodo) has since neglected to connect the new email to the record however all things considered, unlinked Lord Kenya's old email address, which means the performer can't get to Facebook with any of his login email addresses.
Mr. Ogbodo expressed in his keep going email on May 12, 2021, that he was on break during the Ramadan time frame and in this manner would allude the make a difference to someone else which he has neglected to do even after demands were made for the other individual's contact data.
Adventitiously, one of the principle issues raised by African columnists during the 2021 Digital Rights and Inclusion Forum (DRIF), was the practically unthinkable errand of arriving at Facebook's help group to consider on issues identifying with their own local area norms.
The columnists noticed that despite the fact that Facebook creates billions of dollars as far as income from the African landmass, their client emotionally supportive network is disappointing and little endeavor is made to determine singular cases.
As indicated by The African Report site, Mark Zuckerberg's informal community has assembled and put resources into a bunch of resources devoted to mainland availability.
In African people group where web entrance is low, Zuckerberg has just a single thought as a primary concern for Facebook: guarantee the substance it broadcasts can be gotten to rapidly, immediately.
Facebook is surrounding 1 trillion valuations and its framework advancement in Africa alone is required to produce more than $57 billion out of five years, in any case, the more than 200,000 million dynamic clients in Africa keep on wrestling with an essentially non-existent human face as far as clients administration
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