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They said it’s within their mandate to educate consumers of public utilities thus; electricity and water on their rights and responsibilities as well as what was expected of the commission.
He said the Commission welcomes views from the public as well as consumers’ comments and complaints about their utility services.
Such comments and complaints do not only help the Commission to protect consumer interests, but they are also an invaluable means of assisting the Commission to monitor the efficiency of the utility companies in the country.
Mr. Mohammed Adam Suleman, the Public Relations Officer, PURC – Wa, advised the public to make prompt payments of their utilities bills to avoid power interruptions and do well to also desist from connecting electricity illegally because if one is found culpable, you would be made to face the law court, he warned.
He said there was the need to use PURC to resolve complaints to the Utility Service Providers and urged the public to make inputs into the operations of the Commission to help fine-tuned its services to consumers.
He urged consumers to report complaints and other relevant issues pertaining to service delivery and appealed to the public to utilise their services to enhance efficiency and strengthening of relationship between them and the Commission.
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