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Customers affected by ECG prepaid venting failure to receive compensation

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Customers who experienced problems with the Electricity Company of Ghana's (ECG) prepayment system must fill out and submit forms at one of the company's various district offices in order to receive compensation, according to the Public Utilities Regulatory Commission (PURC).

This is anticipated to start on Monday, October 24, and last through Friday, October 28. Customers can complete the forms at any PURC regional office in addition to the ECG and PURC websites.

"ECG shall investigate and analyze the information contained in submitted forms under the regulatory oversight of PURC and compensate affected customers accordingly," the PURC stated in a statement on Friday.

Customers affected by ECG vending failure to receive compensation

Early this month, many ECG customers across the nation had to stand in line at vending machines to get credit for their meters so they could use electricity.

A technical issue that prevented the purchase of credits for customers' meters left them in the dark for more than a week.

"Affected customers are kindly requested to be aware that our engineers are diligently working to fix the anomaly and return the system to normalcy.

The Ashanti SBU issued an apology in a statement that was signed by its director, David Asamoah, for any inconvenience this technical issue had caused.

Customers in Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo in the Volta Region were affected.

The Public Utilities Regulatory Commission (PURC) then ordered the ECG to compensate its customers fairly for any losses they may have sustained as a result of the ongoing problems with the prepayment vending system.

The Commission hereby orders ECG to compensate the affected customers as a result of ECG's violation of its legal obligations, specifically sections 11 and 12(1) and (2) of the Public Utilities Act, 1997 (Act 538) and Regulations 41 and 45 of the Public Utilities Regulatory Commission (Consumer Service) Regulations, 2022 (LI 2413).

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