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We were not at our best; we apologize - ECG CEO admits and apologizes to customers.

Electricity Company of Ghana (ECG) Managing Director Mr. Samuel Mahama has expressed his regret to the company's entire customer base for the error that prevented the purchase of electricity.

He acknowledged that the failure to be at the top of its game by the company was to blame.

On Monday, October 3, he said, "I sell electricity with the company called Electricity Company of Ghana," during a press conference in Accra. We were unable to provide service to the customers, and I admit that our company acknowledges this and expresses regret.

ECG Partly Resolves Prepaid Meter Anomaly - The Ghana Report

"I would like to apologize to all customers of the Electricity Company of Ghana who attempted to purchase power and were unable to do so, the company admits its fault, the company admits that it was unable to deliver on the service," he said. However, the company would like all of its customers to be aware that the majority of vending machines are now operational. I used most because we still have a few challenges to work on in the Ashanti region. Hopefully, it will be resolved by the end of the day today."

Most of the country's power purchases were disrupted due to a technical fault, leaving customers frustrated.


Source: 3news.com

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