The Electricity Company of Ghana (ECG) claims that the prepaid metering system's vending issues have been resolved nationwide.
The power distribution company announced in a press release on October 1 that customers who had difficulty purchasing credits can now do so at the ending points.
According to a portion of the statement, "The Electricity Company of Ghana wishes to inform all stakeholders, especially our cherished customers on our prepayment metering system that the issue with the Third Party Vending Points has been resolved."
They added, "Customers can now purchase electricity credits from their nearest vending points and all ECG District offices, including tomorrow, Sunday, October 2, 2022, from 9.00 am to 4.00 pm." This comes just a few days after there were delays in the purchase of electricity credits by customers in some parts of the country who were using both new and old prepaid meters.
A few customers have been affected in Volta, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo.
The ECG then made it clear on Wednesday that the anomaly is the result of some technical difficulties that are currently being resolved.
"Affected customers should please note that our engineers are working diligently to correct the anomaly and restore the system to normalcy." However, as of Saturday morning, some customers were expressing their dissatisfaction on social media, noting that they were still having difficulty purchasing electricity credits.
In the meantime, ECG promised later that day that the problem had been fixed and that they were working on resolving the issues with the ECG app as well. They added, "ECG once more reassures our cherished customers that we are diligently restoring the Power App for improved and seamless service provision."
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