The Electricity Company of Ghana (ECG) is as yet attempting to determine the specialized test it was encountering in distributing for prepaid shoppers on E-cash and PNS metering frameworks of the organization.
The frameworks have been down for the beyond four days, since Tuesday, September 27, 2022.
There is power accessible yet numerous shoppers on the prepaid framework can't top-up their credits to associate with power and have subsequently needed to turn to resting in obscurity.
Framework split the difference
Realistic Online has assembled from sources inside ECG that the frameworks have been undermined by outside sources who are as of now controlling the source codes and have wouldn't deliver them to the ECG.
ECG has not offered any expression about the said digital assault with the exception of a progression of declarations illuminating the general population about the specialized test it was encountering with the smooth activity of the prepaid framework and a confirmation to clients that it was working "steadily to redress the peculiarity."
Realistic Online comprehends the ECG has called for help to assist with settling the issue regardless chipping away at it.
Authorities from Public safety and the Digital protection Authority are close by working with the ECG to assist with reestablishing the frameworks.
Aside that, the ECG is presently embraced a far reaching review of its framework to lay out what made the specialized disappointment that has impacted help a significant number of its prepaid clients around the country.
Public safety and the Network protection Authority is supporting to figure out what might have happened to the framework and how to prevent a future repeat, Realistic Online comprehends.
There is a high doubt of the framework having been hacked, subsequently the help from the Network protection Authority.
Expanded working hours at locale workplaces
In a third declaration gave on Friday night (September 30, 2022) on the irregularity as a component of a progression of declarations the ECG has been making since Wednesday, the ECG expressed because of the specialized test, "the organization will broaden its functioning hours at all region workplaces this end of the week as follows:
Saturday, first October, 2022 - 9.00am - 4.00pm
Sunday, second October, 2022 - 9.00am - 4.00pm
PURC: We are intently observing why ECG prepaid clients can't top-up
As of now, the Public Utilities Administrative Commission (PURC) has said it was intently observing the difficulties experienced in the distributing for prepaid arrangement of the ECG.
An assertion endorsed by the Chief Secretary of the PURC, Dr Ishmael Ackah on Thursday guaranteed "all impacted clients of its obligation to guaranteeing the conveyance of a protected and dependable utility help arrangement and to have the issue settled rapidly."
The difficulties facing the ECG is at present being knowledgeable about all paid ahead of time metering framework cross country.
This has brought about certain clients incapable to top-up electric power credit on prepaid meters for the beyond four days.
The specialized test has impacted clients in 10 functional territorial region of the ECG in Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo.
A few clients at first began encountering the issue on Monday and as of Friday night, it was at this point to be totally fixed.
Peruse moreover: Why ECG prepaid clients can't top-up
"A portion of the frameworks have been fixed however not all," Charles Nii Ayiku, Senior supervisor responsible for outer correspondences at ECG said.
"We are endeavoring to ensure that we get every one of the frameworks set up," he added.
Mr Ayiku said the issue is for certain clients and not everything clients and that the test was distinguished and fixed, "yet a portion of the frameworks couldn't answer. Along these lines, not every one of our clients are encountering this test," he said.
Baffled ECG clients mass up at ECG office in Tema
Various customers on Friday massed up in the vicinity of the ECG at the Local area 11 Region Office in Tema to communicate worry over their powerlessness to purchase credit for their prepaid meters.
Realistic Internet based's Benjamin Xornam Glover reports from Tema that the clients from various rural areas of Tema as well as Ashaiman and Kpone, shaped long lines as they frantically attempted to acquire section to buy power with their pre-loaded cards.
It was a charged environment as the clients began yelling and approaching the ECG staff, whom they guaranteed had baffled them and requested that authorities be sacked.
"We've been purchasing power effectively in the past without hitches until somebody chose to present new meters and framework, perceive how we are enduring?" said one client.
"My power has been off since Wednesday and my family and I have needed to rest in haziness. Food things put away in my cooler have all turned sour, things have been like that," said one more baffled client who gave her name as Agnes.
Another client said if it could require hours to hold on to be served, he will, on the grounds that the possibility of going through one more day in haziness was deplorable.
Circumstance in Cape Coast
Shirley Asiedu-Addo reports from Cape Coast that there was a long line of hundreds looking to purchase power at the ECG fundamental office at Tantri, the main deal point on Friday morning.
They had come from around Cape Coast to buy power credit.
The long line decreased by evening as ECG authorities attempted to guarantee request and smooth deal.
The Local Advertising Official of ECG, Awal Boye said the framework began dealing with Thursday and they needed to remain to keep serving clients till 10pm.
He said four prepaid deal focuses in the district including Cape Coast, Kasoa, Swedru and Winneba were all presently selling credit.
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